Namaste Retail Terms and Conditions

Orders

Orders can be placed easily on our website www.namaste-uk.com or you can call our Sales Team 01756 700790 with your order or enquiry.

By using our website and ordering from us, you are accepting our terms and conditions. All prices are in pounds sterling, retail prices include VAT. We welcome payment by card - Visa, Mastercard, Switch, Maestro or Electron. We regret that we cannot accept American Express cards. Payment will not be taken until the goods are ready to dispatch, and we will only take payment on available goods being despatched. Unfortunately we cannot accept cheques for retail orders.

Should we need to contact you with regards to your order, please provide a daytime contact number or an email address. It is possible to make changes or add additional items to your order at this time.

Out of Stock Items

If an item on your order is out of stock, we will contact you to advise when it is available and to arrange payment and delivery free of charge.

Delivery Charges

UK Mainland
Delivery is FREE for orders over £50.
Delivery for orders below this amount is £4.95 for a next day delivery. *
Larger items will be delivered by our parcel courier and will require a signature. Please specify a delivery address where someone will be available to sign for the parcel.
*There are limitations to the parcel courier service coverage areas for next day deliveries and it is not always guaranteed.
Small items are sent for delivery by Royal Mail and will take 2-3 working days.
We aim to dispatch your order on the same day (excluding weekends) or the next working day if orders are received after 12 noon. However, at busy times please allow longer for delivery.
If you require your order urgently, timed & weekend deliveries can be arranged. Please contact us on 01756 700790 if this is something you require. There are surcharges for these services.

Northern Ireland
Delivery is FREE for orders over £100.
For orders under this amount and weighing under 2Kg carriage charge is £4.95.
Orders over this weight will be charged at £11.95 per box. We will contact you to confirm the delivery charge.
Standard delivery time is 2-5 working days.

Scottish Highlands & Islands
Delivery is FREE for orders over £100.
For orders under this amount and weighing under 2Kg carriage charge is £4.95.
Orders over this weight will be charged at £10.95 per box. We will contact you to confirm the delivery charge.
Standard delivery time is 2-5 working days.

Isle of Man
Delivery is FREE for orders over £100.
For orders under this amount and weighing under 2Kg carriage charge is £4.95.
Orders over this weight will be charged at £11.95 per box. We will contact you to confirm the delivery charge.
Standard delivery time is 2-5 working days.

Channel Islands
Delivery is FREE for orders over £100.
For orders under this amount and weighing under 2Kg carriage charge is £4.95.
Orders over this weight will be charged at £15.95 per box. We will contact you to confirm the delivery charge.
Standard delivery time is 2-5 working days.

Republic of Ireland
Delivery is FREE for orders over £100.
For orders under this amount and weighing under 2Kg carriage charge is £4.95.
Orders over this weight will be charged at £11.95 per box. We will contact you to confirm the delivery charge.
Standard delivery time is 2-5 working days

Europe & Worldwide
We will contact you with a quotation for delivery charges, please note an additional payment may be required.

Furniture Delivery

Furniture will be delivered on a pallet to your door. Deliveries will be made Monday to Friday, within normal office hours. Please ensure you will be in when your pallet is due to be delivered as there will be an additional charge for re-delivery. For all furniture orders, please supply a daytime contact number so we can ring you to arrange a convenient delivery time.
Please check items for damages before the driver leaves, as it is not possible to claim for damages that have occurred in transit, if they are not pointed out to the driver. Unfortunately the driver cannot remove the pallet or wrapping. 
Pallet deliveries will be charged at cost. UK Mainland pallet deliveries are usually within 48 hours.  Next day delivery can be arranged, there is a £10 surcharge UK Mainland only. Non UK Mainland pallet deliveries are usually 2-5 working days.

Click & Collect

You can collect your order from our warehouse in Skipton, North Yorkshire.  Simply put a note in the additional information Click & Collect and the delivery charge will be removed. We will prepare your order so it is ready to collect within 2 working days and will contact you to arrange a convenient collection time.  

Returns

We hope you will be happy with your order but if it is not what you wanted please complete the Returns Slip and return the item in the original packaging, in perfect saleable condition for a full refund.  Please notify us of any breakages within 7 days of receiving the order, and we will send a replacement.  We regret that postage costs cannot be refunded unless goods are being returned due to an error on our part. This applies to both outbound and return postage. Goods must be returned within 14 days of receipt of the order. Unfortunately we are unable to accept returned earrings unless faulty. You can contact us by email sales@namaste-uk.com or telephone 01756 700790.

Our returns address is Customer Returns, Namaste UK Ltd, Unit 12-13 Union Business Park, Snaygill Industrial Estate, Keighley Road, Skipton, North Yorkshire, BD23 2QR

Descriptions and Care of Goods

We have taken every care to ensure that pictures and descriptions are representative, but please be aware that most products are handmade and minor variations are inevitable. This is particularly true for soft furnishings, even more so for those made from recycled sari. All these pieces are unique.

Privacy Statement

Namaste’s privacy policy explains how we use your personal information and how we protect your privacy when you use our service. By using our service you agree that Namaste can use your data in accordance with our policies. If you no longer wish to be contacted for marketing purposes, please contact us.