Careers At Namaste
Namaste is a leading wholesale & retail company. We specialise in fair trade products, handmade by skilled artisans from around the world. Our exciting product ranges are ethically sourced and we supply shops and businesses throughout the UK and Worldwide.
Duties & Responsibilities
Answering incoming calls in a friendly, professional manner
Prioritize & process retail & wholesale orders & requests submitted by phone, email or through the website.
Answer general sales & customer enquiries received by telephone or by email.
Notify customers about offers and discounts available.
Check orders are correctly imported from the website with correct delivery requirements, offers or discounts added
Advise customers if there are any discrepancies or out of stock items with their order. Offer alternatives and expected delivery dates.
Maintain thorough and accurate customer records.
Log customer contact calls made in accounting system
Check product availability for customer orders regularly, notify customers when stock becomes available & process back orders
Liaise with Warehouse Team on specifics of orders & delivery.
Communicate with customers about their orders, including any delays or changes to delivery.
Promote the company’s strengths & range of products.
Demonstrate excellent product knowledge of new, existing & bestselling lines and share this with customers.
Deliver excellent customer service.
Guide customers to new products and other products they may be interested in to achieve maximum sales.
Process customer returns, replacements & credits notes accurately ensuring stock and finance is managed correctly.
Assist with general office activities as set by the Sales Manager
Conduct all work activities in accordance with the values and ethos of Namaste.
Knowledge & Experience Required
Proven experience as a Sales Representative & customer service
Knowledge of accounting systems, Outlook, Word, Excel
Thorough knowledge & understanding of Namaste product ranges
Position Key Competences
Commercial awareness of the retail & wholesale sector
Hardworking & motivated with attention to detail
Good organization skills
Highly customer focused
Enjoy building relations on a 1:1 basis as well as part of a team
Excellent customer service
Ability to work flexibly and use initiative
A passion for Namaste’s ethos & values
Full time, temporary
TBC -Based on ability and experience
Namaste- UK Ltd, The Mill, Marton Street, Skipton, North Yorkshire, BD23 1TF
Please email your covering letter & CV to firstname.lastname@example.org