Retail Delivery

Delivery Charges

UK Mainland - Delivery is FREE for orders over £50 (excluding VAT). Delivery for orders below this amount is £4.95 (+VAT)

Small items are sent for delivery by Royal Mail and will take 2-3 working days.

Larger items will be delivered by our parcel courier and will require a signature. Please specify a delivery address where someone will be available during normal office hours to sign for the parcel. Next day delivery is standard to all postcodes in England & Wales *. Other UK mainland postcodes delivery is 2-3 working days.

We aim to dispatch your order at least the day after we receive it, if not on that day for orders received in the morning. However, at busy times please allow longer for delivery.

Northern Ireland, Scottish Highlands - Delivery is FREE for orders over £100 (excluding VAT). For orders under this amount and weighing under 2Kg carriage charge is £4.95 (+VAT). Orders over this weight will be charged at £10.95 (+VAT) per box. We will contact you to confirm the delivery charge.

Offshore Islands, including Scottish Islands, Isle of Man, Isle of Wight, Channel Islands - Delivery is free for orders over £100 (excluding VAT). For orders under this amount and weighing under 2Kg carriage charge is £4.95 (+VAT if applicable). Orders over this weight will be charged at £11.95 (+VAT if applicable) per box. We will contact you to confirm the delivery charge

Republic of Ireland - Delivery is free for orders over £100. For orders under this amount and weighing under 2Kg carriage charge is £4.95 (+VAT). Orders over this weight will be charged at £11.95 (+VAT) per box. We will contact you to confirm the delivery charge.

If you require your order urgently, timed & weekend deliveries can be arranged. Please contact us on 01756 700790 if this is something you require. There are surcharges for these services.

Europe & Worldwide - We will contact you with a quotation for delivery. We ship worldwide, so please feel free to place orders wherever you are, and we will give you a call with a quotation for delivery.

*There are limitations to the parcel courier service coverage areas for next day deliveries and it is not always guaranteed.

Furniture Delivery

Furniture will be delivered on a pallet to your door. Deliveries will be made Monday to Friday, within normal office hours. Please ensure you will be in when your pallet is due to be delivered as there may be an additional charge for re-delivery. For all furniture orders, please supply a daytime contact number so we can ring you to arrange a convenient delivery time.

Please check items for damages before the driver leaves, as it is not possible to claim for damages that have occurred in transit, if they are not pointed out to the driver. Unfortunately the driver cannot remove the pallet or wrapping.

Pallet deliveries will be charged at cost. UK Mainland pallet deliveries are usually within 2 days.  Next day delivery can be arranged, there is a £10 surcharge (+VAT) UK Mainland only. Non UK Mainland pallet deliveries are usually 2-5 working days.

Click & Collect

You can collect your order from our warehouse in Skipton, North Yorkshire.  Simply put a note in the additional information that you wish to collect the order and the delivery charge will be removed from your basket.  We will prepare your order so it is ready to collect within 2 working days and will contact you to arrange a convenient collection time.

Returns

We hope you will be happy with your order but if it is not what you wanted please complete the Returns Slip and return the item in its’ original packaging, in perfect saleable condition for a full refund.  Please notify us of any breakages within 7 days of receiving the order, and we will send a replacement.  We regret that postage costs cannot be refunded unless goods are being returned due to an error on our part. This applies to both outbound and return postage. Goods must be returned within 14 days of receipt of the order. Unfortunately we are unable to accept returned earrings unless faulty. You can contact us by email sales@namaste-uk.com or telephone 01756 700790

For reference our returns address is Customer Returns, Namaste Uk Ltd, Unit 12-13 Union Business Park, Snaygill Industrial Estate, Keighley Road, Skipton, North Yorkshire, BD23 2QR